Returns & Exchanges

At thetruebrim.com, customer satisfaction is an essential part of our brand commitment. We understand that sometimes a product may not meet expectations, and we aim to make the return or exchange process clear and straightforward. The following policy outlines the general guidelines for returning or exchanging items purchased through our official online store.

General Return Guidelines

Items may be eligible for return if they are received in original condition. Products should be unworn, unwashed, and free from signs of use or alteration. Original tags, packaging, and included materials should remain intact to ensure the item can be properly reviewed upon return.

Returns that do not meet these general conditions may not be accepted. Items sent back without proper authorization or outside the standard process may experience delays or may not be processed.

How to Start a Return

To initiate a return, customers should begin the process through our online returns portal. This system guides you through the necessary steps and ensures your request is properly recorded.

You can access the returns portal at:
https://thetruebrim.com

Once submitted, follow the instructions provided within the portal to complete your return request. Please ensure all required information is accurately entered to avoid processing issues.

Exchanges

If you would like to exchange an item for a different size, style, or color, you may do so by following the same return initiation process. Exchanges are subject to product availability. If the requested replacement item is unavailable, alternative options may be offered.

To ensure accuracy, please double-check the details of your exchange request before submission.

Final Sale and Non-Returnable Items

Certain items may be designated as final sale or otherwise non-returnable. These items are not eligible for return or exchange once the purchase is completed. Product pages will clearly indicate any such limitations prior to checkout.

Additionally, items showing excessive wear, damage, or modification may be excluded from eligibility.

Order Condition Review

All returned items are subject to inspection upon receipt. This review confirms that the product meets return eligibility standards. Approval is based on condition, completeness, and compliance with the outlined policy.

Items that do not pass inspection may be returned to the customer or otherwise handled in accordance with our policy guidelines.

Cancellations and Order Changes

Orders are processed promptly after placement. Requests to cancel or modify an order must be submitted as soon as possible through our customer support resources available on our website. Once an order has progressed beyond a certain point, changes may no longer be possible.

For additional information regarding order status or eligibility, please visit:
https://thetruebrim.com

Policy Updates

thetruebrim.com reserves the right to update or modify this Returns & Exchanges Policy at any time. Changes will be reflected on this page, and continued use of our website constitutes acceptance of the current policy.

We encourage customers to review this page periodically to stay informed about our most up-to-date return guidelines